Frequently Asked Questions
Can I pay in-store on the day?
Yes you can when you collect your bags.
I want to drop my bag off at the weekend, will it be busy?
Saturday and Sunday are our busiest days, please allow extra time to drop-off and collect. Please be aware that queues are likely.
Do I need to pre-book?
No. Our facilities are quite sizeable, so it is extremely unlikely that we will ever run out of space. However, as we have two facilities at Madrid Airport, if one happens to be full, we can always refer you to the other.
Price / Opening Questions
What is the cost?
The cost depends on the number of bags and the duration of the storage. Please see the tariff on the homepage. We have different prices depending on the size of your luggage.
Standard Size Luggage
The price for storing ‘standard’ size items is €6 per bag for up to 2 hours, €10 per bag 2 to 24 hours, and €10 for each additional period of 24 hours. Then, from the 8th to the 14th day €7.14 for each period of 24 hours (€50 per week), and from the 15th day €4.29 for each period of 24 hours or €30 per week
Oversize Size Luggage
Any item exceeding 210cm (width + length + height) will be charged at the oversize items rate which starts at €9 per bag for up to 2 hours, €15 per bag 2 to 24 hours, and €10.50 for each additional period of 24 hours.
In addition, if you leave between 4 and 10 packages, a 25% discount is applied, and between 11 and 15 packages a 35 %. For 16 packages or more you get a 50 % discount.
What are your opening times?
We operate 24 hours a day locations in Madrid-Barajas Airport Terminal 1 and Terminal 4. At Barcelona El Prat Airport our Terminal 1 Location is also open 24 hours a day
Please see the Locations section for opening hours for each individual location.
Generally units operate 7 days per week and some units are open on Christmas Day and New Years Day. Please ensure that you check our opening times carefully for current opening and closing time revisions. Baggage will under no circumstances be released outside the published opening hours.
Are 3rd party collections possible - ie person A deposits baggage and person B collects?
Yes. So long as they have the original receipt ticket. This can only happen if the depositor hands the ORIGINAL TICKET to the collector. Items cannot be collected without the original receipt ticket received by the depositor from us at the time of deposit.
Are transfers to other Excess Baggage Company operated Left Luggage/Baggage storage shops, or to domestic or foreign destinations possible?
Yes, extra fees will be added, depending on where the transfer is. Storage will continue to be charged during the time that the baggage remains in store with us.
What happens if I lose my ticket/receipt?
There is a Lost ticket fee charge of €10 to cover our administration costs, and time in dealing with this. You will be required to show appropriate identification, and you must be able to detail the contents of the baggage; both, to our complete satisfaction. You will be required to sign an indemnifier, and copies will be taken of the documentation supplied.
What happens if my baggage sustains damage whilst in storage?
This is extremely unlikely as we only place your baggage on to storage racks. Baggage that is found to be damaged on receipt by our staff, may or may not be accepted for storage. Damaged bags may be noted at the time of receipt.
We may specifically exclude our liability on bags which are unsuitable, overweight, unsafe, or previously damaged in anyway. We will not be liable for damage to baggage stored which is in excess of the EU recommended safety weight of 32kg (66lbs). Our liability, in any event, for loss, theft or damage occasioned to baggage in storage or transit from storage is limited to €200 per transaction.
Are there lockers or is it a manned over the counter facility with x-ray security?
All units are manned, and all baggage received will be security screened. You may be requested to open your baggage for mandatory handsearch. Failure to accede to the stringent security requirements will result in your baggage being refused for storage, and further action may be taken including referral to the Police and/or Security authorities.
Why does my bag need to be x-rayed?
All luggage will be scanned for security reasons, and you will be asked to remove electrical items from your luggage for scanning. You may be requested to open your baggage for mandatory hand-search. Failure to accede to the stringent security requirements will result in your baggage being refused for storage, and further action may be taken including referral to the Police and/or Security.
Is there CCTV coverage in all Left Baggage storage locations?
Yes all our premises are monitored by 24hr CCTV coverage.
Is my luggage safe?
Yes all baggage is stored in a dedicated secure left luggage storage area.
Do I need to lock my bag?
No as mentioned before your bag is extremely safe as it is monitored by 24hr CCTV coverage and stored in a dedicated secure left luggage storage area.
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